Frequently Asked Questions
What is Welch’s non-warranty return policy?
Welch accepts returns of unopened and unused products within 15 business days of shipment, subject to approval and restocking fees. Customers must obtain Return Authorization and complete a Safety Service Form before returning items. For full details, visit our Returns Policy Page
What is the minimum order value?
The minimum order value for purchases from Welch is $50 USD, as outlined in our policy section. For more details, please refer to our Ordering & Policies section.
Where can I find the terms and conditions?
You can access Welch Vacuum's terms and conditions here
When can I expect my purchase to ship?
For in-stock items, typical lead times are about 3 to 5 business days. If you have any questions about lead times, feel free to contact our support team at 1 (847)-676-8800 or email us at [email protected]
Which payment methods are accepted?
We currently accept Visa, Mastercard, and American Express to ensure a secure and convenient payment process.
How can I receive support for an order placed on the previous version of the shop?
For assistance with orders made through our former platform, please contact our customer service team directly at [email protected]. We’re committed to resolving your inquiry promptly.
What shipping options are available, and which carriers do you use?
We partner with leading logistics providers, including FedEx and UPS, to offer reliable and efficient delivery services.
Still have Questions?
If our FAQs didn’t address your question, don’t hesitate to reach out...